Valentina Fine Diamonds Ordering & Delivery Information

ORDERING & DELIVERY INFO


Most of our engagement rings and other bespoke pieces are made to order and require at least two weeks to work their way through the workshop and the hallmarking process.

We do carry many rings in stock and can ship them overnight if required in a hurry. If you are working towards an imminent deadline please let us know. The more time we have to fulfill your order the better.

Shipping

We can either mail out your jewellery piecce to you by registered mail or you can call into our showroom on Fitzwilliam Street and pick up there.

Valentina Fine Diamonds ships all orders for free. Deliveries within Ireland are by registered mail. International orders will be shipped by either Fedex or international registered mail.

As soon as your order ships, we will notify you that it is on the way with a ‘Delivery Confirmation’ email containing the package tracking number.

Order Process

Our fully-secure checkout gives you the option of paying for your purchase by credit card. We accept Visa, Mastercard and PayPal. If you are picking up your jewellery purchase from our showroom, you can also pay by cash or cashiers check.

If you wish to pay for your order by any other means please contact a Valentina Fine Diamonds representative by calling 01 9011 747 or by emailing sales@valentina.ie.

After you place an online order with Valentina Fine Diamonds you will receive an automated ‘order confirmation’ e-mail confirming that we received your order.

Payment Plans 
Valentina Fine Diamonds offers installment payment plans. We can break the purchase amount into a number of payments that are convenient for you.

Engraving Requests

We offer free engraving on all engagement ring order. For online orders, you can add your engraving request during the order process. Engraved items may not avail of our returns policy.

Return Policy & Exchanges

Return for Refund: If for any reason you are unsatisfied with your purchase, we offer a money back guarantee for that item if is returned to us in its original condition within 30 days of receiving it. A credit will be issued to the customer’s credit card immediately upon receipt and inspection of the item.

If you need to return an item please ship it to: 
Valentina Fine Diamonds
29 Fitzwilliam St. Upper
Dublin 2.
Ireland

We recommend that you send your returns by either registered mail or any other service that provides delivery confirmation.

If you are shipping to us from outside Ireland please state on the customs declaration label, ‘Return Item. Goods of Irish Origin’.

Please include a note with the package stating your full name and/or order number and state action to be taken.

Shoppers from within the European Union 
Under EU law you have the right to cancel your order without obligation for a period of 7 working days from the date of your order.

Privacy

All order information including your credit card number is received on a secure SSL server. Your personal information is not stored on our servers.

Valentina Fine Diamonds asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address. We use this data only for the purpose of fulfilling an order, or communicating with the customer or shipper about the status of an order. We treat this customer information as private and confidential, and we will not disclose this information to other individuals or organizations unless required by law. We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. Valentina Fine Diamonds is committed to safeguarding the privacy of our customers’ personal data.

If you have any other questions or queries please do not hesitate to contact us.